Dear Valued Customer,
In case you have any complaint, kindly follow one of the below methods for submitting an official complaint to us. The complaint will be filed and treated accordingly once received by our Complaints and Customer Protection Unit.
1- Visit our branch which is located in Al-Tijaria Building, 7th Floor, Al-Morqab, Al-Soor Street, Block 3, Kuwait City, State of Kuwait on Weekdays from Sunday to Thursday between 8:30 AM and 2:30 PM. Ask the staff to provide you with the Complaint Form to fill out, and drop it in the Complaints Box.
2- Download the Complaint Form from the link below, fill out accordingly and mail to Head of Complaints and Customer Protection Unit at P.O. Box 5826, Safat 13059 Kuwait.
3- Download the Complaint Form from the link below, fill out the form, sign and scan it, then email it to email@example.com
Once the complaint is received by our Complaints and Customer Protection Unit, expect a response from our bank within 15 business days. In case the bank did not reach a solution to the filed complaint, the customer has the right to file a complaint to Central Bank of Kuwait’s Customer Protection Unit. If the customer complaint is seen with the court, the Complaints and Customer Protection Unit will not respond to the customer.